Exchange
Holiday exchange: watches bought after November 1 can be exchanged until January 10, 2027.
Details →Choosing a watch isn’t always easy to get right the first time, so with us you can take your time. Instead of the statutory 14 days, you can exchange your watch for 30 days, and with webshop orders you can also return it for 30 days.
What are your options?
| Bought in the webshop | Bought in store | |
|---|---|---|
| Exchange for another watch | 30 days | 30 days |
| Withdrawal and refund | 30 daysinstead of the statutory 14 days | –the law does not provide a right of withdrawal for in-store purchases |
| Where can you arrange it? | by e-mail or at any of our stores | at any of our stores |
How does it work?
Bought in the webshop
Exchange or withdrawal
- Write to idozona@idozona.hu with your order number and let us know whether you would like to exchange or withdraw.
- A member of our team will contact you shortly to discuss the details.
- Send the watch back, or bring it to any of our stores in Szeged.
Bought in store
Exchange
- Bring the watch to any of our stores in Szeged together with the invoice or receipt.
- Choose another watch instead; our staff will be happy to help.
Conditions
- the watch is unworn and undamaged
- if a gift came with the product, it must also be returned
- in the case of withdrawal, the cost of returning the product is borne by the customer; you can drop it off in person at our stores free of charge
- in the case of exchange, the product can be swapped for another product
Frequently asked questions
What is the difference between an exchange and a withdrawal?
With an exchange, you choose another watch in place of the one you bring back. With a withdrawal, you return the watch and get your money back. Withdrawal is available for webshop orders.
When do the 30 days start?
For webshop orders, from the day you receive the watch; for watches bought in store, from the day of purchase.
My watch is faulty. Is that an exchange too?
If the watch is faulty, that is a warranty or legal guarantee matter, to which you are entitled independently of the 30-day exchange. Warranty and guarantee →
The 30-day exchange and withdrawal is a voluntary commitment on our part and does not limit your statutory rights (14-day right of withdrawal, warranty, legal guarantee). Details: Return policy, General Terms and Conditions.
Want to exchange a watch or have a question? Write to us or give us a call.
idozona@idozona.hu +36 70 502 9527This translation is for information only. In case of any discrepancy, the Hungarian version of this page and of the General Terms and Conditions shall prevail.