Warranty
Every watch you buy from us is covered by a warranty under Hungarian law, whether you bought it in one of our stores or in our webshop. Here is a short summary of how long it lasts, what it covers and what to do if there is a problem with your watch.
How long does the warranty last?
For watches and jewelry, the mandatory warranty applies to items with a purchase price above HUF 10,000. Its length depends on the purchase price, and it starts on the day of handover, or for webshop purchases on the day of delivery.
Under HUF 10,000
–
No mandatory warranty, but you are still entitled to the 2-year legal guarantee.
HUF 10,000 – 250,000
2 years
warranty from the date of handover
Over HUF 250,000
3 years
warranty from the date of handover
What to do if your watch is faulty
Contact us
Bring the watch to any of our stores, or write to us and we will agree on how to get it to us.
Bring proof of purchase
Warranty card, invoice or receipt. If you have lost the warranty card, the invoice or receipt is enough.
We record the fault
We record the fault in a written report and give you an acknowledgment of receipt for the watch.
We arrange the repair
We have the watch repaired through the brand’s authorized service center and let you know when it is ready.
Our stores and opening hours →
What are your rights under the warranty?
- Repair or replacementFirst of all, you can ask for the watch to be repaired or replaced. If neither is possible, you can ask for a price reduction or withdraw from the purchase.
- Replacement within 3 working daysIf within 3 working days of purchase the watch develops a fault that prevents it from being used as intended, you can ask for a replacement.
- Irreparable faultIf the first repair attempt shows that the watch cannot be repaired, we will replace it within 8 days. If replacement is not possible, we will refund the purchase price within 8 days.
- Recurring faultIf the watch fails again after a third repair, we will replace it within 8 days or, if that is not possible, refund the price.
- Repair taking over 30 daysIf the repair is not completed within 30 days of reporting the fault, you will receive a replacement within 8 days after that deadline or, if that is not possible, a refund of the purchase price.
What does the warranty cover?
Covered by the warranty
- manufacturing and material defects
- malfunction of the movement, if not caused by external impact
- defects that already existed at the time of purchase but only came to light later
Not covered
- damage occurring after purchase: knocks, drops, broken glass
- water ingress if the watch was used beyond its water resistance rating or submerged with the crown open
- faults caused by improper repair or tampering
- natural wear and tear (e.g. strap, buckle) and battery depletion
Whether a fault is covered by the warranty is decided based on an inspection by the authorized service center. If the fault arose after purchase, it is up to us to prove this.
Warranty, legal guarantee, manufacturer’s guarantee
- WarrantyMandatory, 2 or 3 years for watches above HUF 10,000. Provided by Időzóna Óraszalon.
- Legal guaranteeApplies to every product, in addition to the warranty. As a consumer, you can claim it for 2 years. Details are set out in our General Terms and Conditions.
- International warrantyWe provide an international warranty on the watches we sell, valid in line with the legislation of the buyer’s country. If a repair is needed, it is carried out by the brand’s official local service center. The warranty period is 2–3 years, regardless of the country’s legislation.
- Our service workWe give a 3-month warranty on battery replacements with pressure testing for mid-range and premium watches. Service price list →
Frequently asked questions
I have lost the warranty card. What should I do?
No problem: the warranty can also be claimed with the invoice or receipt proving the purchase. For webshop purchases, you can also receive the warranty card electronically, together with the invoice.
Does the same apply to watches bought in the webshop?
Yes, the warranty applies in exactly the same way. In addition, with webshop orders you can return the watch within 30 days and we will refund the price. Return policy →
How long does a warranty repair take?
Repair time depends on the fault and on the brand’s authorized service center. If the repair is not completed within 30 days of reporting the fault, you can ask for a replacement or a refund of the purchase price.
The battery has run out. Is that covered by the warranty?
A battery running down naturally is not a defect, so it is not a warranty case. Our service center replaces batteries from HUF 2,900. Service price list →
I live abroad. Where can I have my watch repaired?
With the international warranty, you can have the watch repaired at the brand’s official local service center in your country of residence. The warranty is valid in line with local legislation, and its period is 2–3 years, regardless of the country’s legislation. If you would rather send it to us, you will need to arrange the shipping yourself first; if the service center confirms that the fault is covered by the warranty, the brand’s service center will reimburse the shipping costs.
Can I take the watch directly to the brand’s service center?
Yes, you can also make your warranty claim at the repair service listed on the warranty card. But the easiest way is to bring it to us and let us handle it for you.
This page is a summary for information purposes. The governing rules are Government Decree 151/2003 (IX. 22.) on mandatory warranty (current text, in Hungarian), the Hungarian Civil Code and our webshop’s General Terms and Conditions.
Have a question about a warranty matter? Feel free to get in touch!
+36 70 502 9527 idozona@idozona.huThis translation is for information only. In case of any discrepancy, the Hungarian version of this page and of the General Terms and Conditions shall prevail.