Holiday exchange
Buying a watch as a gift and not sure it will be a perfect match? Watches bought before Christmas can still be exchanged after the holidays, and webshop orders can also be returned for a refund.
Purchasefrom Nov 1
Exchange / returnuntil Jan 10
The deadline: 30 days from purchase or January 10, 2027, whichever is later. This means you have at least 30 days even for watches bought at the end of December.
How does it work?
Bought in the webshop
Exchange or refund
- Let us know by e-mail at idozona@idozona.hu that you would like an exchange or a return, quoting your order number.
- Send the watch back, or bring it to any of our stores in Szeged.
- For an exchange, we will send you the new watch. For a return, we will refund the price in the usual way.
Bought in store
Exchange at any of our stores
- Bring the watch to any of our stores in Szeged together with the invoice or receipt.
- Choose another watch from our stock instead.
- If the new watch is more expensive, you pay the difference.
Conditions
Eligible for exchange or return if
- the watch is unworn, undamaged and free of scratches
- you have the original box, the warranty card and all accessories
- if we resized the metal bracelet, you also bring back the removed links
- you include the invoice or receipt, or for webshop orders, your order number
Not eligible
- engraved or custom-made watches
- watches that have clearly been worn or are damaged
- refunds for in-store purchases: watches bought in store can be exchanged
Exchanges are only possible for watches in stock. Return postage is governed by our Return policy; you can arrange it in person at our stores free of charge.
Frequently asked questions
I’m buying the watch as a gift. Can the recipient exchange it?
Yes. The recipient can also bring the watch to any of our stores or let us know by e-mail, as long as they have the invoice, the receipt or the order number.
What if I buy on December 20?
Then 30 days from purchase is the later date, so you can exchange or return the watch until January 19. The deadline is always whichever is later: 30 days or January 10.
Can I get a refund if I bought the watch in store?
Watches bought in store can be exchanged for another watch. Refunds are available for webshop orders.
What about the warranty?
The holiday exchange is an extra option, independent of the warranty. The warranty remains in place after the exchange. Warranty and guarantee →
The holiday exchange is a voluntary commitment on our part and does not limit your statutory rights (right of withdrawal, warranty, legal guarantee). Details: Return policy, Product exchange, General Terms and Conditions.
This translation is for information only. In case of any discrepancy, the Hungarian version of this page and of the General Terms and Conditions shall prevail.