FAQ

Yes. We are an authorized dealer for every brand we offer, so we only sell genuine watches from official Hungarian distribution, with a Hungarian warranty.

International delivery costs approx. €14 with GLS and DPD, and approx. €28 with DHL. The fee is converted from forints at the MNB (Hungarian National Bank) exchange rate; you will see the exact amount at checkout.

Within Hungary, delivery is free on orders over HUF 35,000; below that, it costs from HUF 990. You can also pick up your order in person at our stores in Szeged.

The couriers deliver the parcel on the working day after dispatch, either to your door or to the pickup point you chose. At parcel lockers and pickup points, you have 5 working days from the notification to collect it. We will keep you updated on your order status by email.

Yes, you can collect it at any of our stores in Szeged, from that store’s stock, which is also shown in the webshop. After you order, our customer service will let you know which store you can pick up the watch from and when. You can pay on collection in cash or by card.

Yes. International delivery costs approx. €14 with GLS and DPD, and approx. €28 with DHL. The fee is converted from forints at the MNB (Hungarian National Bank) exchange rate; you will see the exact amount at checkout.

• Online by card (Visa, Mastercard, Maestro, American Express and other cards)
• Bank transfer in advance: we email you the invoice with the transfer details
• Cash on delivery: pay the courier in cash or by card. Orders over HUF 500,000 can only be paid by card.
• In store, in cash or by card, when you collect in person

Details: Payment.

Yes. Enter your company’s billing details when ordering and we will issue the invoice in the company’s name. For larger corporate orders, request a quote on our Corporate gifts page.

Under Hungarian law, watches with a purchase price of HUF 10,000 or more carry a 2-year warranty up to HUF 250,000 and a 3-year warranty above HUF 250,000, starting from the day of handover. Details: Warranty.

Yes. For webshop orders, you can return the watch within 30 days of receiving it and we will refund the price. That is longer than the 14 days required by law. The process is described in our Return policy.

Yes, you can exchange it for another watch within 30 days of purchase, whether you bought it in store or online. Refunds are only available for webshop orders, also within 30 days. Details: Exchange.

Bring the watch to any of our stores together with the invoice or receipt as proof of purchase. We will record the fault and, while the watch is under warranty, arrange the repair through the brand’s official service center.

Yes. We provide an international warranty on the watches we sell, valid in line with the legislation of the buyer’s country, and if a repair is needed, it is carried out by the brand’s official local service center. The warranty period is 2–3 years, regardless of the country’s legislation. If you would rather send the watch to us, you will need to arrange the shipping yourself first; if the service center confirms that the fault is covered by the warranty, the brand’s service center will reimburse the shipping costs.

Yes. If the warranty card is lost, you can still claim the warranty with the invoice or receipt as proof of purchase.

The price of a battery replacement depends on the category of the watch:

• basic quartz watches: HUF 2,900
• mid-range watches (e.g. G-Shock, Seiko, Tissot): HUF 5,900, with a pressure test and a 3-month warranty
• premium watches (e.g. Longines, TAG Heuer, Rado): HUF 9,900, with a pressure test and a 3-month warranty

You will find the full price list on our Watch service page.

Three of our stores in Szeged have a service desk: on level -1 of Árkád, in the store next to the Anna-kút well and in the Rókusi Tesco. Addresses and opening hours: Our stores.

We resize bracelets free of charge for watches bought from us. For watches bought elsewhere, the fee is HUF 2,500.

Yes, we also offer battery replacement, bracelet adjustment, gasket replacement, glass replacement and cleaning for watches bought elsewhere. You will find the prices on our Watch service page.

For polishing, full servicing and ordering an original strap, the work depends on the type and condition of the watch. We inspect the watch and give you a quote before we start any work.

• 3 bar (30 m): splashes, rain, hand washing. Not suitable for swimming.
• 5 bar (50 m): showering and short, gentle swims.
• 10 bar (100 m): regular swimming, the beach, snorkeling.
• 20 bar (200 m): water sports and diving. Only watches marked “Diver’s” under the ISO 6425 standard count as true dive watches.

The value in meters corresponds to a pressure measured in a lab under static conditions, not to an actual diving depth. When you swim, jump in or are hit by a strong jet of water, the pressure can briefly be much higher, so a watch marked 3 bar (30 m) can only handle splashes.

Don’t take your watch into a sauna or steam room, as heat and steam wear out the gaskets. Hot showers and baths can also cause damage, even if the watch is water resistant on paper. You can wear it in lukewarm water, in line with its water resistance rating.

• Make sure the crown is pushed fully in, or screwed fully down if it is a screw-down crown.
• Don’t set the watch or press the chronograph pushers underwater unless the manufacturer explicitly allows it.
• Rinse the watch with fresh water after contact with sea water or chlorinated water.

No, the gaskets age over time. If you regularly take your watch into the water, it is worth having a pressure test once a year and having the water resistance checked after every battery replacement or caseback opening. At our service, battery replacements for mid-range and premium watches include a pressure test.

• Quartz: battery-powered, very accurate, and needs almost no attention apart from battery replacement.
• Automatic: a mechanical movement wound by the motion of your wrist via a rotating rotor. It has no battery.
• Hand-wound mechanical: needs to be wound regularly using the crown.

Many people choose mechanical watches for their fine craftsmanship and tradition, and quartz for its accuracy and convenience.

Solar watches charge their built-in rechargeable battery with light that passes through the dial, so the battery never needs replacing. Examples include Citizen Eco-Drive, Seiko Solar and Casio Tough Solar. Fully charged, they keep running for months without light, depending on the model.

A radio-controlled watch (e.g. Casio Wave Ceptor or Multi Band 6) receives a time signal from a transmitter once a day, usually at night, and automatically sets the exact time and the switch between summer and winter time. In Hungary it picks up the signal from the German DCF77 transmitter near Frankfurt. If it doesn’t set itself, leave it near a window overnight, away from electrical devices.

Most likely its power reserve has run out. If you don’t wear an automatic watch, the wound mainspring runs down in roughly 40–80 hours depending on the model, and the watch stops. This is not a fault. Wind it with 20–30 turns of the crown, set it and wear it. If it keeps stopping while you are wearing it, bring it in for service.

A quartz watch typically gains or loses ±15–20 seconds a month. The accuracy of mechanical and automatic watches depends on the movement and can range from a few seconds to 20–30 seconds a day. Chronometer-certified (COSC) watches run between -4 and +6 seconds a day.

On many mechanical and quartz movements, you should not set the date between 9 pm and 3 am, because the date-change mechanism is already engaged at that time and could be damaged. First set the time to the morning, then set the date, and finally set the exact time.

It is not essential. If an automatic watch stops, you simply wind and set it again. A watch winder is convenient if you have several automatic watches and want them to keep running, especially calendar or moon phase models, which are fiddly to reset.

With mechanical watches, this is often a sign of magnetization. A watch can be magnetized by the magnetic clasp of a bag, the speaker of a laptop or tablet, or an induction hob. A watch service can demagnetize it quickly, and its accuracy usually returns.

The battery in a quartz watch usually lasts 2–5 years, depending on the type. Replace a dead battery as soon as you can, because over time it can leak and damage the movement. Many watches show that the battery is running low by making the seconds hand jump.

Manufacturers’ recommendations vary by brand, but they typically suggest a full service every 5–7 years. During a full service the movement is taken apart, cleaned, oiled and regulated. If the watch becomes inaccurate or stops, it is worth having it checked sooner.

The most common sizes are 38–44 mm for men and 28–36 mm for women, but wrist size and style matter just as much. On a slim wrist, watches under 40 mm look best. The surest way to decide is to try them on in one of our stores.

• Sapphire crystal: highly scratch resistant and typical of premium watches, but it can break under a hard impact.
• Mineral (crystal) glass: hardened glass, good value for money, but it can get scratched over time.
• Acrylic (plexiglass): scratches more easily, but it does not shatter and scratches can be polished out.

A metal bracelet is durable and water resistant, leather is elegant but does not like moisture, and a silicone or rubber strap is ideal for sport and water. If you take your watch into the water, don’t choose a leather strap. The strap can be replaced later; its width in millimeters is the distance between the lugs of the case.

Wipe the case and metal bracelet with a soft, slightly damp cloth. For a water-resistant watch, you can also use lukewarm soapy water and a soft toothbrush. Don’t soak a leather strap. For a thorough clean, you can ask for ultrasonic cleaning at our service.

Yes, on request we engrave a name, a date or a short message on the watch. How much text fits depends on the model. For corporate orders, we also offer engraving and volume discounts: Corporate gifts.